Job Description

Admissions Assistant / Customer Service

Pacific Coast Post Acute

Full-Time | $24.00-$25.00 per Hour + Comprehensive Benefits

Position Summary

Pacific Coast Post Acute is seeking a compassionate, organized, and customer-focused Admissions Assistant to join our team. In this role, you will be instrumental in creating a positive first impression for residents and their families while supporting a seamless admissions process. Working closely with the Admissions Coordinator and interdisciplinary team, you will help coordinate admissions, manage documentation, and ensure an exceptional experience from inquiry through admission.

Essential Responsibilities

• Serve as the primary point of contact for prospective residents, family members, hospitals, case managers, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and required documentation.
• Maintain accurate resident records in compliance with federal, state, and facility regulations.
• Assist with insurance verification, authorization requests, and financial eligibility reviews.
• Provide facility tours and answer questions regarding services, programs, and the admission process.
• Collaborate with nursing, social services, therapy, and administrative departments to ensure a smooth transition for incoming residents.
• Prepare and distribute admission packets and other required documentation.
• Follow up with hospitals, physicians, case managers, and referral partners to obtain timely and complete resident information.
• Support facility marketing, community outreach, and census development initiatives as needed.
• Deliver exceptional customer service while maintaining confidentiality and professionalism.

Qualifications

Education & Experience

• Prior experience in admissions, healthcare, skilled nursing, long-term care, or a related healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, and insurance verification processes preferred.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications and electronic health record (EHR) systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining confidentiality and compliance with HIPAA regulations.

Physical Requirements

• Frequent sitting, standing, and walking throughout the workday.
• Occasional lifting and carrying of up to 25 pounds.
• Regular use of computers, telephones, and office equipment.
• Ability to maintain focus and accuracy in a busy healthcare environment.
• Strong verbal and written communication skills.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a skilled nursing and rehabilitation setting with a noise level that is generally low to moderate.

Benefits

• Competitive pay: $24.00-$25.00 per hour
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth and Development Opportunities
• Supportive Team Environment

Join Pacific Coast Post Acute and help create a welcoming, compassionate experience for residents and families during one of the most important transitions in their healthcare journey.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.