Job Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Scholarly Services brings together a wide range of student-facing services to support students at every stage of their journey — from transition and engagement through to success and wellbeing. Within this, the Student Engagement team plays a vital role in creating opportunities for students to connect, grow, and thrive.

Te Whiwhinga mahi | The opportunity

We are looking for a motivated, detail-focused, and customer-oriented Admissions Adviser to join our supportive and collaborative Admissions team.

This is a rewarding role where you will play a key part in helping students from New Zealand and around the world begin their journey at the University of Auckland. You’ll work in a fast-paced and dynamic environment, assessing applications, providing expert admissions advice, and supporting students through complex admission and credit processes.

As an Admissions Adviser, you will use your strong organisational skills, sound judgement, and commitment to excellent service to assess applications accurately and efficiently while delivering a positive experience for applicants and stakeholders alike.

This role is ideal for someone who enjoys working with detailed information, solving problems, building relationships, and supporting students from diverse cultural backgrounds.

You’ll be joining a collaborative and experienced team that values continuous improvement, teamwork, and creating meaningful student experiences.

We are looking for individuals with the following attributes and experience:

• Experience with interviewing applicants
• Proficient in Excel, Teams and Zoom
• Reliable and dependable, as interviews will be pre-booked and must be conducted as scheduled
• Excellent communication and professional presentation
• Critical thinking and sound judgement, particularly in relation to risk assessment and confidentiality
• A background in teaching, social work or an understanding of the Children’s Act would be an advantage

Key responsibilities include:

• Assessing applications for admission in accordance with University regulations and admission criteria
• Determining admissibility and assessing transferability of credit for undergraduate and postgraduate applicants
• Supporting students completing conditions, with a specific focus on Safety Check compliance
• Completing safety check interviews
• Providing accurate and timely advice to applicants, students, agents, and University staff regarding admission requirements, qualifications, and university policies
• Managing applications through the student management system while meeting agreed service standards and timeframes
• Supporting applicants by identifying pathways and alternative options where appropriate
• Liaising with faculties and stakeholders regarding application assessments and admissions processes
• Maintaining accurate admissions records and contributing to the integrity of student data
• Contributing to process improvements, system enhancements, and continuous improvement initiatives
• Supporting a collaborative, inclusive, and student-centred team environment

This role offers the opportunity to work in a globally connected environment while supporting students at one of the most important stages of their academic journey.

This can either be a full-time, 37.5 hours per week role or can be split into two roles working 18.75 hours per week, depending on the candidate's preference. This is a fixed term contract for 8 months, until the end of February 2027.

The salary range for this role is from $63,600 – $68,100 per annum, depending on experience and qualifications.

For more information, please review the

He kōrero mōu | About you

You are someone who enjoys helping people navigate complex processes and creating positive experiences through excellent customer service.

You bring strong attention to detail, sound judgement, and the ability to manage a high-volume workload while maintaining accuracy and professionalism. You are adaptable, collaborative, and enjoy working in a fast-paced environment where priorities can shift throughout the day.

Most importantly, you are passionate about supporting students from diverse backgrounds and contributing positively to a high-performing team culture.

Ngā pūkenga motuhake | Important skills and experience

• A Bachelor’s degree or equivalent relevant experience
• Strong organisational skills and a systematic approach to work
• Excellent written and verbal communication skills
• Strong interpersonal skills and commitment to delivering excellent customer service
• Proven ability to manage busy workloads and meet deadlines accurately
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively within a team environment
• Confidence working with multiple systems and adapting to changing processes
• An appreciation and understanding of diverse cultures and international education contexts

The following would be highly beneficial:

• Experience working within a university or tertiary education environment
• Experience assessing applications for admission or qualification equivalence
• Familiarity with New Zealand immigration policies
• Fluency in a language other than English
• Understanding of Te Tiriti o Waitangi and commitment to te reo Māori and tikanga Māori

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland provides a supportive, people-centred working environment where your wellbeing and professional development are genuinely valued. As part of our team, you’ll enjoy:

• Flexible employment practices where appropriate
• Up to 6.75% employer superannuation contribution
• Five weeks’ annual leave
• Access to professional development opportunities
• Generous parental leave provisions
• Staff discounts, recreation centre access, discounted parking, and wellbeing initiatives
• The opportunity to work within a caring and collaborative team dedicated to supporting student wellbeing and success

Me pēhea te tuku tono | How to apply

Applications must be submitted online by 1/7/2026 to be considered. Please include your cover letter and CV outlining how your skills and experience align with this role.

For a confidential conversation about the role, please contact Anne-Sophie Adelys - anne-sophie.adelys@auckland.ac.nz

Please note that applications sent via email will not be accepted.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz