1 in 25 adolescents and young adults will be diagnosed with a serious mental illness—and far too many families never receive the care they need. Barriers like long waitlists, limited access, and fragmented systems mean help often comes too late.
At Flourish Health ( flourish.health), we exist to change that. Our mission is simple: provide access to timely, high-quality mental health care. We specialize in serving patients and families navigating complex symptoms and systems, meeting them with compassion, clarity, and urgency.
We're hiring an Admission Operations Associateto join our Growth team. This role sits at the front door of care and plays a critical role in ensuring our admissions process runs smoothly, efficiently, and accurately.
As an Admission Operations Associate, you'll provide administrative and operational support across the admissions journey. You will help ensure clinicians can spend their time doing clinical work by owning many of the administrative tasks required to move patients from referral to admission.
This role is ideal for someone who enjoys creating order from complexity, takes pride in getting the details right, and finds satisfaction in supporting a team that is helping families access life-changing care.
Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up
Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members
Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation
Request, receive, upload, and organize medical records and supporting clinical documentation
Create and maintain patient folders, records, and documentation systems in accordance with organizational standards
Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments
Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed
Support appointment scheduling and administrative coordination across the admissions team as needed
Complete data entry and documentation tasks with a high degree of accuracy and attention to detail
Support special projects and administrative needs as assigned
You're highly organized, detail-oriented, and dependable. You enjoy supporting teams behind the scenes and take pride in creating systems that help others succeed. You understand that operational excellence directly impacts patient access and experience.
The right candidate (you!):
Thrives in a fast-paced environment with multiple competing priorities
Has exceptional attention to detail and catches things others might miss
Enjoys organizing information, tracking tasks, and ensuring nothing falls through the cracks
Communicates professionally and compassionately with patients, families, and colleagues
Is comfortable working independently and taking ownership of tasks from start to finish
Remains flexible and adaptable as processes evolve and new workflows are introduced
Learns new technology and systems quickly
Takes initiative when problems arise rather than waiting for direction
Values accuracy, responsiveness, and accountability
Is eager to jump in and support the team wherever needed
Bachelor's degree preferred; equivalent experience will be considered
2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field
Strong organizational and project management skills
Exceptional attention to detail and ability to manage high volumes of documentation
Excellent written and verbal communication skills
Experience managing multiple priorities and deadlines simultaneously
Comfort navigating changing workflows in a scaling organization
Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred
Ability to maintain confidentiality and handle sensitive information appropriately
Must be 18 years or older
Attendance at 2+ in-person events per year required
Job Type:Full-time position
Work Environment:Remote, home office environment
Salary:$50,000 - $59,000
Schedule:Typical schedule is 8:30 AM–5:00 PM in your local time zone, Monday through Friday.
401(k) matching
Home Office Stipend
Paid Time Off
Medical, Dental, and Vision Insurance
You'll join a smart, deeply committed, and slightly quirky team that believes access to mental health care is a moral imperative—not a luxury. If you're excited by the idea of helping build systems that make it easier for families to access care while supporting a mission-driven clinical team, we'd love to meet you.
The right person (you!) is energized by creating structure, solving problems, and supporting others. You understand that behind every successful patient admission is a series of operational details completed accurately and on time. You take ownership, follow through, and find satisfaction in helping a team deliver an exceptional experience to every family we serve.
Flourish encourages applicants from all backgrounds, including those with lived experience, people of color, LGBTQ-identifying individuals, veterans, and differently abled individuals.
Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.
Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.
1 in 25 adolescents and young adults will be diagnosed with schizophrenia, bipolar, and other related conditions every year. Flourish Health provides treatment programs for teens and young adults with serious mental health diagnoses by combining high-touch, in-person support with virtual therapeutic and psychiatric care, empowering our members to achieve effective and lasting outcome.
