Job Description

The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in-house transfers, and discharge processes for the Skilled Nursing and Sub‑Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners.

As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high-quality, concierge-level customer service experience from initial inquiry through admission and transition of care.

To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.

As needed, the Supervisor directs admitting staff to:

• Coordinate timely, accurate, and compliant admission processes
• Provide responsive, professional, and person-centered customer service
• Resolve admission-related concerns and barriers promptly
• Serve as ambassadors of Mount St. Vincent’s mission, values, and home-like philosophy

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Highlights of working at Providence Mount St. Vincent:

• Easy commute – we’re across the street from a major bus line & 5 minute from the freeway
• Down-to-earth leadership with high engagement and an open door
• Onsite childcare (baby through preschool) at a 20% discount
• Work with a diverse, multigenerational group of caregivers
• Spend your workdays in a beautiful facility with a gorgeous view

Required Qualifications:

• Bachelor's degree in social/human services, Business, Marketing or Nursing, OR five (5) years of experience may be substituted for the educational requirement.
• 2 years of Two or more years of experience in a marketing and/or sales environment.
• Strong concierge customer service experience.

• 2 years of experience in case management and contract management, along with experience in information systems, billing and analysis.
• Two (2) years experience in long term care, clinical case management and admissions.