Job Description

Job Summary

: 1. Unified Communications Administration Administer and maintain Microsoft Teams, Exchange Online, and Office 365 collaboration services. Manage user provisioning, licenses, policies, and permissions. Support collaboration tools, messaging, and conferencing platforms. 2. Voice & Telephony Management Manage enterprise telephony solutions. Configure SIP trunking, Direct Routing, SBCs, dial plans, auto attendants, and call queues. Support PSTN connectivity and voice infrastructure. 3. Microsoft Teams & Collaboration Support Manage Teams meetings, Teams Phone, Teams Rooms, and collaboration services. Troubleshoot audio, video, messaging, and conferencing issues. Drive adoption of collaboration capabilities across the organization. 4. Meeting Room & Video Platform Support Support meeting room devices and conference room technologies. Manage Microsoft Teams Rooms, Zoom Rooms, Cisco/Webex devices, cameras, microphones, and display systems. Ensure high-quality meeting experiences. 5. Monitoring & Incident Management Monitor UC infrastructure performance and service availability. Troubleshoot voice, video, and collaboration incidents. Perform root cause analysis and preventive maintenance. 6. Security & Compliance Manage MFA, Conditional Access, RBAC, and identity-related controls. Support messaging security, anti-spam, anti-phishing, and compliance requirements. Maintain governance and security standards. 7. Automation & Service Improvement Automate repetitive operational tasks (MACDs, migrations, reporting). Develop monitoring dashboards and proactive alerting. Support continuous service improvement initiatives. 8. Migration & Transformation Projects Support migrations from legacy voice systems to cloud collaboration platforms. Participate in Teams Voice, Exchange Online, and UCaaS transformation projects. Perform testing, deployment, and user adoption activities. 9. Documentation & Reporting Maintain SOPs, runbooks, architecture diagrams, and knowledge articles. Generate operational and service performance reports. Maintain configuration and inventory documentation

Key Responsibilities

1. Unified Communications Administration Administer and maintain Microsoft Teams, Exchange Online, and Office 365 collaboration services. Manage user provisioning, licenses, policies, and permissions. Support collaboration tools, messaging, and conferencing platforms. 2. Voice & Telephony Management Manage enterprise telephony solutions. Configure SIP trunking, Direct Routing, SBCs, dial plans, auto attendants, and call queues. Support PSTN connectivity and voice infrastructure. 3. Microsoft Teams & Collaboration Support Manage Teams meetings, Teams Phone, Teams Rooms, and collaboration services. Troubleshoot audio, video, messaging, and conferencing issues. Drive adoption of collaboration capabilities across the organization. 4. Meeting Room & Video Platform Support Support meeting room devices and conference room technologies. Manage Microsoft Teams Rooms, Zoom Rooms, Cisco/Webex devices, cameras, microphones, and display systems. Ensure high-quality meeting experiences. 5. Monitoring & Incident Management Monitor UC infrastructure performance and service availability. Troubleshoot voice, video, and collaboration incidents. Perform root cause analysis and preventive maintenance. 6. Security & Compliance Manage MFA, Conditional Access, RBAC, and identity-related controls. Support messaging security, anti-spam, anti-phishing, and compliance requirements. Maintain governance and security standards. 7. Automation & Service Improvement Automate repetitive operational tasks (MACDs, migrations, reporting). Develop monitoring dashboards and proactive alerting. Support continuous service improvement initiatives. 8. Migration & Transformation Projects Support migrations from legacy voice systems to cloud collaboration platforms. Participate in Teams Voice, Exchange Online, and UCaaS transformation projects. Perform testing, deployment, and user adoption activities. 9. Documentation & Reporting Maintain SOPs, runbooks, architecture diagrams, and knowledge articles. Generate operational and service performance reports. Maintain configuration and inventory documentation

Skill Requirements

1. Unified Communications Administration Administer and maintain Microsoft Teams, Exchange Online, and Office 365 collaboration services. Manage user provisioning, licenses, policies, and permissions. Support collaboration tools, messaging, and conferencing platforms. 2. Voice & Telephony Management Manage enterprise telephony solutions. Configure SIP trunking, Direct Routing, SBCs, dial plans, auto attendants, and call queues. Support PSTN connectivity and voice infrastructure. 3. Microsoft Teams & Collaboration Support Manage Teams meetings, Teams Phone, Teams Rooms, and collaboration services. Troubleshoot audio, video, messaging, and conferencing issues. Drive adoption of collaboration capabilities across the organization. 4. Meeting Room & Video Platform Support Support meeting room devices and conference room technologies. Manage Microsoft Teams Rooms, Zoom Rooms, Cisco/Webex devices, cameras, microphones, and display systems. Ensure high-quality meeting experiences. 5. Monitoring & Incident Management Monitor UC infrastructure performance and service availability. Troubleshoot voice, video, and collaboration incidents. Perform root cause analysis and preventive maintenance. 6. Security & Compliance Manage MFA, Conditional Access, RBAC, and identity-related controls. Support messaging security, anti-spam, anti-phishing, and compliance requirements. Maintain governance and security standards. 7. Automation & Service Improvement Automate repetitive operational tasks (MACDs, migrations, reporting). Develop monitoring dashboards and proactive alerting. Support continuous service improvement initiatives. 8. Migration & Transformation Projects Support migrations from legacy voice systems to cloud collaboration platforms. Participate in Teams Voice, Exchange Online, and UCaaS transformation projects. Perform testing, deployment, and user adoption activities. 9. Documentation & Reporting Maintain SOPs, runbooks, architecture diagrams, and knowledge articles. Generate operational and service performance reports. Maintain configuration and inventory documentation

Other Requirements

1. Unified Communications Administration Administer and maintain Microsoft Teams, Exchange Online, and Office 365 collaboration services. Manage user provisioning, licenses, policies, and permissions. Support collaboration tools, messaging, and conferencing platforms. 2. Voice & Telephony Management Manage enterprise telephony solutions. Configure SIP trunking, Direct Routing, SBCs, dial plans, auto attendants, and call queues. Support PSTN connectivity and voice infrastructure. 3. Microsoft Teams & Collaboration Support Manage Teams meetings, Teams Phone, Teams Rooms, and collaboration services. Troubleshoot audio, video, messaging, and conferencing issues. Drive adoption of collaboration capabilities across the organization. 4. Meeting Room & Video Platform Support Support meeting room devices and conference room technologies. Manage Microsoft Teams Rooms, Zoom Rooms, Cisco/Webex devices, cameras, microphones, and display systems. Ensure high-quality meeting experiences. 5. Monitoring & Incident Management Monitor UC infrastructure performance and service availability. Troubleshoot voice, video, and collaboration incidents. Perform root cause analysis and preventive maintenance. 6. Security & Compliance Manage MFA, Conditional Access, RBAC, and identity-related controls. Support messaging security, anti-spam, anti-phishing, and compliance requirements. Maintain governance and security standards. 7. Automation & Service Improvement Automate repetitive operational tasks (MACDs, migrations, reporting). Develop monitoring dashboards and proactive alerting. Support continuous service improvement initiatives. 8. Migration & Transformation Projects Support migrations from legacy voice systems to cloud collaboration platforms. Participate in Teams Voice, Exchange Online, and UCaaS transformation projects. Perform testing, deployment, and user adoption activities. 9. Documentation & Reporting Maintain SOPs, runbooks, architecture diagrams, and knowledge articles. Generate operational and service performance reports. Maintain configuration and inventory documentation