Job Description

Job Summary

Role Overview

Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.

Key Responsibilities

• Manage and support ServiceNow ITOM Event Management platform.
• Configure event rules, alert correlation, alert suppression and automation workflows.
• Integrate monitoring tools with ServiceNow Event Management.
• Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
• Perform root cause analysis and troubleshoot monitoring incidents.
• Collaborate with infrastructure, application and network teams.
• Drive alert noise reduction and observability improvements.
• Maintain documentation, SOPs and knowledge articles.

Key Responsibilities

Required Skills

• ServiceNow ITOM
• Event Management
• Alert Management
• ServiceNow ACC
• Discovery & Service Mapping
• CMDB
• MID Server Administration
• JavaScript & Flow Designer
• ITIL Processes

Monitoring Tool Integrations hands on experience like

• ThousandEyes
• Grafana
• ELK Stack
• Splunk
• Dynatrace
• AppDynamics
• SevOne

Preferred Skills

• CSA/CIS-ITOM Certification

Skill Requirements

Other Requirements