Job Description

Job Summary

• Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure in line with approved maintenance windows.
• Review vendor advisories, release notes, prerequisites, dependencies, compatibility considerations and known issues; document implementation and back-out requirements.
• Identify target assets and versions using approved inventory and configuration sources; highlight coverage gaps, unsupported versions and exceptions to the team lead.
• Coordinate readiness with application owners, engineering, infrastructure, cyber/security, service management and relevant support teams.
• Install patches, hotfixes, service packs, minor upgrades, agents, plug-ins and approved component updates using standard deployment methods and automation where available.
• Execute changes across development, test, UAT and production environments in the approved sequence, following runbooks and segregation-of-duties requirements.
• Perform pre-change backups, health checks and dependency checks; monitor deployment progress and apply the documented back-out plan when success criteria are not met.
• Participate in planned evening or weekend change windows and the team on-call rota where required.
• Complete post-patch technical validation, including service status, process checks, connectivity, logs, monitoring signals, scheduled jobs, interfaces and application smoke tests.
• Engage business or application testers for functional confirmation where required and record deployment outcomes, incidents, defects and residual risks.
• Monitor platform health after implementation and respond to patch-related events or incidents through the defined support process.
• Raise and maintain change records with scope, risk, impact, implementation plan, validation plan, back-out plan and supporting approvals.
• Maintain patch evidence, version records, deployment logs, approvals, test results and exception records to support governance, control testing and audit requests

Key Responsibilities

NA

Skill Requirements

Minimum of 5 years experience as an Engineer specializing in SRE, Patch Management,Production Support, ITIL, Cloud Technology,monitoring and automation. Financial services sector experience beneficial.

• Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s Tooling & automation application stack including:

o SRE

o Production Specialist - Patching

o SQL

o ITIL/ITSM

o Power Platform and Power Automate

o Powershell Scripting

o GCP

o GitHub

o Ansible

• Demonstrable experience in playing leading role in a global level 3 SRE,Patch Management,Production Support, Automation and working within an ITIL framework.
• Hands-on experience supporting and patching enterprise applications, tools or infrastructure in a medium-to-large production environment.
• Working knowledge of Windows and/or Linux administration, software installation, service management, file systems, permissions, certificates and basic network connectivity.
• Understanding of application stacks, middleware, databases, agents, APIs, interfaces and common dependencies relevant to patching and upgrades.
• Experience of supporting complex application and infrastructure domains
• Experience with scripting languages such as: Powershell, Python, MSPL Scripting, Java, etc
• Awareness of vulnerability management concepts, patch compliance reporting, end-of-life remediation and security exception handling.
• Basic understanding of SRE practices, observability, reliability, disaster recovery and release engineering.
• Knowledge of any Monitoring tool like ITRS Geneos, New Relic, Nexthink.
• MS SQL Administration.
• Development background.
• Preferably hold SRE and ITIL Certification

Other Requirements

NA