Job Description

Job Summary

Good Communication Skills, Field Service Operation (FSO)

Key Responsibilities

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices • Printer break-fix and installation • Disposal, redeployment and Asset reclaim • Shipping coordination • Data Backup and Data Recovery coordination • Hardware Refresh • Warranty and Out-of-warranty repair and replacement • Good Knowledge / hands-on on supporting VDI 1st level Trroubleshooting • Audio and Video Support including Health Checks • Coordinate with external vendors for dispatch support • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents • Responsible for asset tagging and entering all incoming equipment into our asset management system • Collaborate with cross functional teams to properly onboard incoming new hires • Ensure that hardware is properly assigned and updated into our management system • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware • Ensure that resolutions are consistent with company standards and policies

Skill Requirements

Windows 10/11 administration Microsoft 365 / Outlook / Teams support SCCM / Intune device management Active Directory user administration VPN, LAN, Wi-Fi troubleshooting Laptop/Desktop imaging and deployment Hardware break-fix and component replacement ServiceNow ticket handling Asset and CMDB management Mobile device support (iOS/Android) Data backup and migration Print and peripheral support Customer-facing communication skills

Other Requirements

• Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation. • Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection. • Contribute ideas and feedback to improve IT processes and drive continuous improvement.