Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability. • Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting. • Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents. • Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors • Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics • Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments • NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends • Strong verbal and written communication skills to interact with end users and team members • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly • Collaborating with different teams to address complex issues • Time management skills to multitask and adhere to SLAs
Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability. • Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting. • Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents. • Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors • Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics • Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments • NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends • Strong verbal and written communication skills to interact with end users and team members • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly • Collaborating with different teams to address complex issues • Time management skills to multitask and adhere to SLAs
Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments • Strong verbal and written communication skills to interact with end users and team members • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly • Collaborating with different teams to address complex issues
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HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
