Job Description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.   

As an Administrator at Specsavers, you’ll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include answering phone calls and general enquiries, triaging patients, and supporting all aspects of audiology administration, such as updating & filing records, and managing appointments. You will also be trained how to assist with minor hearing aid repairs. Your aim will be to deliver a first-class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.

Our store

Located in the bustling Guildhall Shopping Centre in the heart of Stafford town centre, the Stafford Specsavers store is a busy and customer-focused optical and audiology destination, serving a diverse local community. The store benefits from excellent public transport links, with Stafford Bus Station and several town centre bus stops just a short walk away, while Stafford railway station is also within easy walking distance.. This central location makes the store highly accessible for both customers and colleagues, creating a fast-paced and rewarding environment where teamwork, development and exceptional customer service are at the heart of everything we do.

Our team  

The Stafford Specsavers team is made up of experienced and dedicated professionals who work collaboratively to deliver an exceptional customer and patient experience. The store brings together a diverse mix of Optometrists, Dispensing Opticians, Optical Assistants, Audiologists and support colleagues, all committed to providing expert advice and personalised care. Team members are passionate about helping customers find the right solutions for their vision and hearing needs, while creating a welcoming and supportive environment for everyone who visits the store. With a strong focus on teamwork, development and shared success, colleagues are encouraged to continuously build their skills, support one another and contribute to a positive culture where outstanding customer service is at the heart of everything they do.   

What’s on offer?  
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:  

• Starting salary of £12.71ph
• Full Time - 40 hours, to include working a weekend day each week
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings

What we’re looking for?  

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:  

• Strong communication skills, with a friendly and professional approach both face‑to‑face and over the phone
• Excellent organisational skills and the ability to manage appointments, records, and multiple tasks efficiently
• Confidence using computer systems and a good level of IT literacy
• A calm, patient‑focused manner, with the ability to triage queries and remain composed in a busy environment
• Attention to detail, particularly when updating and maintaining accurate records
• Willingness to learn new systems and support minor hearing aid repairs after training
• A positive, team‑focused attitude with a genuine desire to deliver great customer care
• Previous experience in a reception, customer service, or administrative role is a bonus, but not essential

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!

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