Administrator (Reception)

Administrative 2B (Until 31 March 2027)

Publish date: 21 July 2026

Closing date: 4 August 2026 at 11.59am

Salary: £26,403 - £27,694 (£10,703 – £11,227 pro rata)

Hours:15 hours per week (08:00 – 11:00 Monday to Friday)
Location: Fire Service Headquarters

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier‘.

This vision and the strategic goals outlined in Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

We have a vacancy for an Administrator to join our Reception and Registry team. In this role, you will undertake a variety of administrative tasks, with the majority of your responsibilities centred on Reception activities, including greeting visitors, issuing passes, monitoring mailboxes and room calendars, and answering telephone calls.

You should possess a positive outlook, excellent interpersonal skills, and the ability to articulate clearly and confidently. A flexible approach is required.

The position is based at our Headquarters in Birmingham. Due to the nature of the role, onsite presence is required.

Responsibilities

• perform reception duties effectively to provide a welcoming and professional service to both visitors and colleagues

• monitor mailboxes and room calendars and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards

• regularly use office equipment to efficiently create professional documents that meet business requirements promptly

• monitor and maintain stock levels of consumables and sort and distribute incoming and outgoing mail to ensure the smooth operation of the organisation.

Experience & Skills

• ability to communicate effectively, both verbally and in writing, with various audiences, including external and internal customers
• excellent customer service skills, adept at managing expectations and responding to queries efficiently
• high attention to detail, ensuring accuracy in response to enquiries and task completion
• ability to plan and meet deadlines, prioritising workload accordingly and working flexibly to meet organisational needs
• understanding of data protection requirements, with the ability to handle confidential and sensitive information appropriately
• proficient in using Microsoft Office applications, particularly O365.