Job Description

The HR Coordinator is responsible for providing comprehensive HR operational support across Southeast Asia. This role serves as the first point of contact for employees through the HR ticketing system, ensuring timely and accurate support across the employee lifecycle. The position supports Talent Acquisition (TA), onboarding and offboarding processes, payroll coordination, and day to day HR administration while ensuring compliance with company policies and local labor regulations.

Responsibilities / Tasks

HR Operations & Employee Support

• Act as the primary point of contact for employee HR inquiries via the HR ticketing system, ensuring timely resolution and proper escalation.
• Deliver end to end HR operational support across the employee lifecycle for SEA countries.
• Maintain accurate and up to date employee records in HR systems in compliance with data privacy requirements.
• Support HR audits and internal reporting as required.

Onboarding & Offboarding

• Coordinate onboarding activities including system access, documentation, and probation tracking.
• Ensure a smooth onboarding experience for new hires in alignment with company standards.
• Manage offboarding processes including resignation notification to all related parties, system deactivation, and upload exit documentation in the system.
• Ensure compliance with local requirements related to onboarding and termination.

Payroll & Leave system Coordination

• Act as the HR point of contact for payroll coordination.
• Ensure payroll & Leaves inputs (new hires, resignations, salary changes, allowances, leave data) are accurate and submitted on time.
• Assist in compensation and benefits administration, including enrollments and changes in Leaves system and Insurance portal.

Cross Functional & Compliance Support

• Work closely with HR Business Partners, TA teams, and external vendors across SEA.
• Ensure HR processes comply with company policies and local labor laws.
• Support HR projects, process improvements, and system enhancements as assigned.

Your Profile / Qualifications

Education & Experience

• Diploma degree in Human Resources, Business Administration, or a related field.
• At least 2 years of experience in HR Operations, HR Administration, or HR Shared Services.
• Hands on experience supporting multiple countries or regional HR operations is preferred.
• Experience with HR ticketing systems, HRIS, and payroll coordination is an advantage.

Skills & Competencies

• Strong organizational and coordination skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast paced environment.
• Good communication and interpersonal skills across different cultures.
• Problem solving mindset with a service oriented approach.
• Proficient in MS Office; HRIS experience is an added advantage.
• Ability to handle confidential information with professionalism and discretion.

Communication & Collaboration

• Strong verbal and written communication skills in English and local language
• Ability to work effectively with stakeholders across different countries and cultures
• Proactive, service-oriented mindset with the ability to manage multiple priorities

Did we spark your interest?
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