Job Description

Job Summary

As an Oracle Database Administrator focused on Exadata, you will play a crucial role in delivering high-quality support and operations. You will independently manage ticket resolution, provide on-call support, and conduct root cause analyses. Your efforts will directly contribute to enhancing customer satisfaction and streamlining operations, ensuring a seamless experience for our clients.

Key Responsibilities

1. Provide Technical Support And Solutions By Adhering To Quality Standards And Regulatory Requirements While Managing Oracle Exadata And Database Administration Tasks.
2. Perform On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Resolve Incidents Effectively.
3. Contribute To Knowledge Management By Updating The Knowledge Base And Conducting Training Sessions For New Team Members, Fostering A Culture Of Continuous Learning.
4. Independently Resolve Service Tickets Within Agreed Service Level Agreements (Sla), Ensuring Timely And Effective Solutions For End-Users.
5. Enhance Customer Satisfaction By Achieving First Call Resolution And Minimizing The Number Of Rejected Resolutions And Reopened Cases, Promoting A Positive Customer Experience.

Skill Requirements

1. Proficiency In Oracle Exadata And Oracle Database Administration
2. Strong Understanding Of Database Performance Tuning And Optimization
3. Familiarity With Troubleshooting And Resolving Database-Related Issues
4. Basic Knowledge Of Sql And Pl/Sql For Database Query And Manipulation
5. Good Communication And Interpersonal Skills For Effective Customer Interaction

Other Requirements

1. Oracle Certified Professional (Ocp) In Oracle Database Administration (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable