Job Description

Job Summary

Redwood Administrator

Responsible for the administration, support, configuration, and maintenance of Oracle Redwood-enabled applications. The role focuses on incident resolution, service requests, configuration support, monitoring, and ensuring optimal performance of Redwood UX components across Oracle Cloud modules.

Key Responsibilities

L2 Operations & Support

• Provide Level 2 support for Redwood-related incidents, service requests, and user issues.
• Troubleshoot and resolve application, UI, workflow, and access-related problems.
• Perform incident analysis and escalate complex issues to L3 teams when required.
• Support P2/P3/P4 incidents and ensure adherence to SLA commitments.

Redwood Administration & Configuration

• Administer Redwood UX components, page configurations, role-based experiences, and dashboards.
• Support Oracle Cloud modules utilizing Redwood UX, including HCM, Recruiting, Talent, and Workforce Management.
• Validate configurations and ensure consistency across environments.

Monitoring & Maintenance

• Monitor system health, application performance, and user experience.
• Identify recurring issues and recommend corrective actions.
• Support patch validation and environment readiness activities.

Change & Release Support

• Assist with Oracle quarterly updates and Redwood feature releases.
• Perform testing and validation of Redwood enhancements.
• Support deployment activities following ITIL change management procedures.

Security & Compliance

• Ensure adherence to security, access control, and compliance requirements.
• Participate in audit activities and maintain operational documentation.
• Support user provisioning and role validation activities.

Documentation & Knowledge Management

• Create and maintain SOPs, knowledge articles, and troubleshooting guides.
• Perform knowledge transfer sessions for L1 teams and end users.

Maintain accurate incident and change records.

Skill Requirements

Mandatory Skills

• Experience supporting Oracle Cloud applications with Redwood UX.
• Knowledge of Oracle HCM, Recruiting, Talent, or Workforce Management modules.
• Understanding of incident, change, and problem management processes.
• Strong troubleshooting and analytical skills.
• Excellent customer communication and stakeholder management skills.
• Preferred Skills Experience with testing and release validation
• Oracle Cloud certification (HCM/WFM/Talent).
• ITIL Foundation certification.
• Exposure to Redwood AI capabilities and analytics.

Other Requirements