We seek a skilled Service Desk Analyst in polish language with an IT support experience, strong troubleshooting abilities, and proven efficiency in managing high-volume ticket queues
Provide Level 1 and Level 2 IT support via phone, email, and ticketing tools such as ServiceNow and Vayusphere. • Diagnose and resolve incidents related to desktops, laptops, printers, Outlook, VPN, network connectivity, and other end-user systems. • Follow ITIL processes for effective incident and service request management. • Escalate unresolved incidents to Level 2 or Level 3 support teams within agreed SLA timelines. • Maintain accurate ticket documentation, use closure templates, and provide timely follow-up updates. • Ensure strong ticket management practices while consistently improving user satisfaction. • Follow the three-strike user follow-up process. • Coordinate with FSS teams for onsite support requirements as needed. • Support enterprise IT environments across macOS, Windows, and mobile platforms. • Demonstrate a good understanding of Intune, Microsoft 365, and macOS; related experience will be an added advantage. • Bring hands-on experience with ITSM tools such as ServiceNow
Strong communication skills (English and Polish) , a positive attitude, and flexibility to work in shift-based operations.
Good knowledge of Windows, basic networking, Microsoft 365, Intune, and Azure.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
