Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

JD

Mandatory Skill- Finacle Support and VuSmartMaps monitoring Tool,CDCI Channel,RPA(Robotics Process Automation), OHS, WebLogic, Oracle, Unix,DA(openshift),Tomcat

Location- Mumbai- Thurbe/ Malad

Roles & Responsibilities

• Issues & outages troubleshooting and quick resolution.• Knowledge on finacle(CBS).• Unix/Linux scripting knowledge.• SQL query writing
• Level-1 SR closures..Data purging knowledge,DR drill responsibilties to be taken, Knowledge on upgration/ migration activities, Automation of existing manual process using the tools like Control-M and Robotics
• Daily Checklist executions ( EOD and BOD Jobs), SOP documention on new process and maintaining it
• Daily Health Checks.(on Applications, Middleware and DB servers)
• Knowledge server induction process
• Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams.• SSL Certificate renewal and tracking.• Backup policies maintenance & review• Inventory maintenance.
• Basic knowledge in any monitoring tools (Like VuSmartmaps, DynaTrace, etc,.).• Port opening/firewall related process• CR execution for application deployments• Backend updates in the database.
• Scheduling Planned activities by ensuring follow up on UAT signoff, production downtime confirmation. • Gaps Closure, Vulnerability closure.• Compliance activities like OS patching, server maintenance.

Involvement in Audits

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Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

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Mandatory Skills: WebLogic Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.