Job Description

Primary Details

Time Type: Full timeWorker Type: Employee

Role Highlights

• Auckland based, 6-month contract with full-time hours.
• Play a key role in a high-profile regulatory project, shaping how QBE delivers clear, compliant customer outcomes.
• Happy to talk flexible working (if applicable).

The Opportunity 

We are seeking a proactive individual with strong attention to detail to support a key project focused on QBE’s compliance with the Contracts of Insurance Act (CIA).

This role provides administrative support for the rollout and requires strong organisational skills to manage competing priorities, ensure compliance, and deliver high-quality, auditable outcomes across multiple portfolios.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role 

You’ll collaborate closely with the Contracts of Insurance Project Manager, Product Managers, and Legal to support the delivery and governance of product documentation. You will:

• Support the management of documentation changes through the Product Governance Checklist, ensuring accuracy, consistency, and formatting standards are met.
• Maintain tracking logs and version control, ensuring all updates are clearly documented and auditable.
• Assist with the preparation and final publication of documentation for internal and external audiences.
• Coordinate with QBE Market and the Product Disclosure Team in Australia to support seamless execution.
• Provide general business processing support, including handling complex insurance documentation, adhering to policies, and supporting new processes, communications, and training rollouts.

About you 

You are proactive, organised, and comfortable working in a dynamic, project-focused environment. You will also bring:

• Intermediate to advanced proficiency in Microsoft Word, with strong document formatting capability.
• Experience using SharePoint and ServiceNow (or similar systems), with confidence learning new tools.
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
• Ability to work across multiple stakeholders, supporting coordination in a collaborative environment.
• Clear written and verbal communication skills to support updates, training, and process changes.

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Communication, Critical Thinking, Customer Service, Detail-Oriented, Financial Products, Intentional collaboration, Managing performance, Marketing, Product Management, Regulatory Compliance, Risk Management, Stakeholder Management, Team Management, Time Management, Trend Analysis

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.