Job Description

We are hiring an Administrator II for our New Account Services Team!
Reporting To: Manager, New Accounts Services
Full-Time/Part- Time: Full-time
Salary Range: $42,471 - $57,780
Posting Date: May 11, 2026
Closing Date: May 25, 2026
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 6.5
Office Location: Downtown, Toronto Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment

The Opportunity
The Administrator II, New Accounts Services is responsible for updating loan information, processing solicitor final reports, and auditing registered charges on par with FN/MBS guidelines.

How you will contribute:

• Update client and mortgage information in the internal mortgage system in accordance with policies and procedures.
• Ensure registered documents are correct, auditing on par with First National/MBS guidelines and request amendments as required
• Update internal mortgage system files with Final Report and Registration details
• Follow 120 day follow up procedure in order to obtain final report package from solicitors
• Liaise and answer external inquiries from solicitors and notaries
• Research and problem solve any discrepancies that arise
• Other duties as assigned by Management
• Adheres to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:

• Post-secondary education and/or equivalent work experience preferred
• Previous administration experience is an asset
• Strong attention to detail
• Highly organized with the ability to prioritize and multitask
• Demonstrated ability to work quickly and in a timely manner
• Ability to work under pressure and maintain a calm focus during hectic periods
• Strong Communication and collaborative skills
• Demonstrated ability to contribute and meet team goals and objectives

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOON