What You'll Do:

• Serve as the first point of contact for HR inquiries received through phone, email, and ServiceNow
• Respond to questions related to HR policies, payroll, benefits, leaves, and employee programs
• Educate employees on HR processes, systems, and self-service tools
• Provide support with benefits enrollment, and basic technical troubleshooting
• Work with subject matter experts and internal partners to resolve inquiries and escalate complex issues when required
• Maintain accurate case documentation and employee records
• Support continuous improvement initiatives and process documentation updates
• Participate in cross-training activities
• Safeguard confidential employee information
• Deliver exceptional customer service while meeting service level expectations
• Ability and willingness to work statutory holidays on a scheduled rotation to support HR operations and service commitments

What You'll Bring:

• Diploma, Bachelor’s degree, or equivalent combination of education and experience
• 1+ years of customer service, HR support, administrative, or related experience
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Strong attention to detail and commitment to accuracy
• Experience with Microsoft 365; SAP, SuccessFactors, or ServiceNow considered an asset
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving, analytical, and organizational skills

What You'll Get:

• Purpose-Driven Work – Make an impact as part of a global team feeding the future and support farmers locally and around the world
• Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
• Grow Your Career – Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization
• Support When it Matters – Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
• Thrive in a Strong Culture – Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment