Job Description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to Make an impact?

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have an opportunity for a HR Services Administrator. There is an in-office requirement of 3 days a week and the office is located in Calgary. Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team!

Here’s where you’ll be focusing:

• First point of contact for employee human resource related inquiries (excluding employee relations)
• Investigate employee inquiries via phone, email, team chats, and provide detailed, courteous and accurate explanations based on established Service Level Agreements
• Advise employees on all areas related to Payroll, Time and Attendance, Benefits, Pension, Talent, Integrated Health Management, Compensation, Human Resource Policy, Payroll Operations and Compliance, and HRIS system questions and provide direction on process and forms as required
• Analyze complex issues and provide first touch resolution where possible and escalate to appropriate teams when required
• Document calls and emails for reporting purposes and for follow up inquiries
• Respond to 3rd party external partners for requests regarding current and former employees
• Compose specific letters for employees as requested
• Support the adoption of new Human Resources software and technology
• Educate and guide all levels of the Company through existing and evolving processes
• Document all knowledge opportunities for the department and ensures accuracy of the knowledge base
• Point of contact for employees during major, critical and high priority incidents
• Actively contribute suggestions, solutions and innovative ways to achieve process improvements
• Reference Collective Bargaining Agreements as required
• Participate in system testing as required
• Support team projects as required
• Other duties as assigned

What you have to offer:

• Post secondary education or equivalent experience (2+ years) in Payroll, Benefits, Human Resources, Business Administration, or related field
• Dayforce experience (preferred)
• Previous experience navigating HR/payroll systems, preferably in the Dayforce Platform
• Previous retail store experience with payroll, benefits and time & attendance administration
• Proficient use of Microsoft Office Suite
• Confidentiality & Discretion
• Detail Oriented
• Ability to troubleshoot and problem solve issues
• Ability to communicate with all levels of the business (oral & written)
• Proficiency and conflict resolution and de-escalation techniques
• Ability to work independently and as part of a team
• Strong customer service skills
• Understand Dayforce Payroll, Time & Attendance, Benefits, Pension, Talent and HRIS practices and policies
• Payroll Knowledge of HR laws, regulations, and best practices.
• Proficiency in HR technology and systems, including HRIS and self-service.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities

Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.