Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Administrator, Home Care

Location

Independence

Facility

Business Operations Center

Department

HC Administration-Center for Connected Care

Job Code

T4000H

Shift

Days

Schedule

8:00am-5:00pm

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Administrator, Home Care provides strategic and operational leadership for Cleveland Clinic Connected Care (CCC), an integrated home and transitional care organization supporting approximately 2,000 patients daily across 19 counties with more than 700 caregivers. CCC delivers a comprehensive range of post-acute and home-based services including home care, hospice, home infusion pharmacy, respiratory therapy, mobile physician services, and facility-based physician practices. This leadership role is responsible for the overall operations of the agency, including revenue cycle management, market network oversight, nursing operations, quality outcomes, retention, budgeting, growth initiatives, and long-term strategic planning. The Administrator oversees 16 direct reports across therapy, pre-certification nursing, and social work functions while collaborating with internal and external stakeholders, including health systems and skilled nursing facilities, to support continuity of care, operational excellence, and patient outcomes across the organization.

A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm and will be on-call for emergencies.

A caregiver who excels in this role will:

• Work closely with the Director of Nursing, directs clinical management, business operations, and all supporting departments.
• Prepare, develop and implement annual operating and capital budgets; monitors ongoing financial performance and makes corrections to plan if necessary.
• Create and support a work environment that fosters quality, accountability, collaboration, and caregiver satisfaction.
• Manage and control financial, operational and quality outcomes of agency by effective use of resources, both human and material.
• Ensure development of all caregivers through effective coaching, counseling and mentoring, leading by example.
• Direct the development and implementation of home care policies and procedures, and contributes to center-wide policies, procedures, and emergency planning.
• Participate in applicable committees. Guides home care leadership meetings and town halls.
• Oversee agency service delivery that is in compliance with regulatory/accreditation standards such as JCAHO, CMS, and ODH, and emulates “best practices”; ensures agency performance that will sustain applicable agency certification/accreditation.
• Develop and maintain a home health compliance plan and OIG work plan in accordance with the Center for Connected Care compliance program.
• Delegate adequate authority to achieve assigned responsibilities and ensures mechanisms for accountability.
• Support and contribute to the development of new programs and services, as relevant.
• Collaborate with the other Center for Connected Care business lines and departments within the health system to deliver clinical services that are in concert with the mission, vision, and values of the organization, yielding positive clinical outcomes and high customer satisfaction.
• Support the development of evidence-based practice through participation in and contribution to the literature, investigational studies, etc.
• Responsible for building and maintaining relationships with referral sources and meeting growth targets of the department.
• Represent Cleveland Clinic Home Care throughout the health system and to outside agencies and organizations.
• Foster a team approach to patient are and encourages collaboration amongst teams.
• Promote and support a continuous improvement environment which incorporates both quantitative and qualitative analysis in order to accomplish effective problem solving and planning; provides outcome reports to key stakeholders at appropriate intervals.
• Must be able to perform all direct care responsibilities as a licensed clinician, as appropriate based on licensure: RN, PT, OT, or SLP

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree with nursing or therapy concentration
• Master's degree required
• Strong knowledge of the Home Care Medicare Conditions of Participation and JCAHO accreditation standards
• State of Ohio RN or Therapy (Physical Therapist (PT), Occupational Therapist (OT) or Speech Therapy (ST)) license
• Current Basic Life Support (BLS) through American Heart Association (AHA) or American Red Cross
• A minimum of 7 years progressive healthcare management experience
• Minimum of 5 years Home Care experience in a leadership position required

Preferred qualifications for the ideal future caregiver include:

• Nursing or physical therapy experience
• Certification in healthcare/ homecare administration

Physical Requirements:

• Requires sitting, standing and walking for extended periods of time. Requires manual dexterity to perform work on a PC.
• Requires good visual acuity through normal or corrected vision and must be able to hear typical conversation levels through normal or corrected hearing.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.