Job Description

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Administrator, Forms Management POSITION PROFILE

The Forms Management Specialist position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to translate instructions from the customer to the production team. This position will work on a specific workflow or process with the customer account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site.

Job Duties and Responsibilities

• Follows RICOH Service Excellence performance requirements
• Interface with customers to communicate with production team on higher-level work or job requirements requiring a specific production knowledge or skill.
• May serve as on-site/off-site sales coordinator.
• Designs and creates forms or other print materials the customer requests.
• Adheres to production schedules and deadlines.
• Reviews proofs and work with printers on production of printed material.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

Typically Required:

• Requires 3+ years experience in a related field.
• Customer Service experience is required.
• Copy / Off-set Printing experience preferred.
• Project management experience preferred.

KNOWLEDGE, Skills And Abilities

• Excellent customer service skills
• Good organizational skills
• PC skills and ability to use automated equipment

Working Conditions, MENTAL and PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction · prepare, provide and convey diversified information
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity · regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.