Discovery Limited

Administrator - Fixed Term Contractor

Discovery Limited  •  Onsite  •  2 hours ago
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Job Description

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The main purpose of this role is to process all servicing transactions received in the Servicing team

Responsibilities

  • Be able to process all functions within Invest servicing team.
  • Knowledge of all Discovery Invest products.
  • Administrative and communication skills.
  • Assist when needed with queries though telephone and e-mail.
  • Make sure that feedback is given where it was supposed to be and then also that nothing is unattended.
  • Assisting with adhoc tasks given by management.
  • Relationship building with financial advisors and internal and external colleagues /clients.

Personal Attributes and Skills

  • Questioning techniques
  • Customer Service Orientation
  • Conflict handling
  • Good communication skills
  • Relationship building skills.
  • Results orientation
  • Assertiveness
  • Positive attitude
  • Commitment
  • Time management skills

Education and Experience

  • Matric
  • University degree
  • A minimum 2-year administrative experience in the LISP industry
  • 1-year inbound telephone experience
  • Knowledge and understanding of Long-Term Insurance Legislation
  • Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
  • Paradigm
  • Compass
  • Frontline

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Limited

About Discovery Limited

Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.

Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.

Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.

Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.

With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
1992
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