Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications. • Troubleshooting Unified communication tools such as Teams video call related issues. • Should be familiar with collaboration tools, meeting room equipment and meeting room checks. • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups. • Troubleshooting Windows Profile, printers, shared drives related issues. • Troubleshooting network connectivity issues. • Deploying standard image on desktops and laptops using Endpoint manager/Intune. • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. • Respond to inquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. • Pre-build PCs. Good Experience in deskside support.
To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. • Respond to inquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. • Pre-build PCs. Good Experience in deskside support.
Associate Degree in Computer Science or related field • Professional demeanor • Excellent communication skills Additional requirements:- - Must possess a valid driver's license.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
