Job Description

Job Summary

As a Service Desk Support , you will be responsible for providing technical assistance and support related to account/password and day today system related issues. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

Key Responsibilities

Receives and handles requests for service, following agreed procedures. • Promptly allocates calls as appropriate. • Logs incidents and service requests and maintains relevant records: o Identifies and classifies incident types and service interruptions o Escalates complex or unresolved incidents. o Records and tracks issues from outset to conclusion. o During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. o Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. o Maintains records, informs users about the process and advises relevant persons of actions taken. o Records incidents o cataloging them by symptom and resolution • Acts under guidance to record and track reliability data for your services

Skill Requirements

Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail.

Other Requirements

Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail.