Job Description

Job Title: Administrator – Desk Side Services
Location: Amsterdam, Netherlands (Hybrid)
Job Type: Contract (6 Months)

We are seeking a skilled and customer-focused Administrator – Desk Side Services / Tools & Automation Engineer to support and enhance IT asset management and desk-side operations. The ideal candidate will play a key role in improving operational efficiency through automation tools, incident management, and ITIL-based service delivery practices.

This role requires strong analytical skills, hands-on experience with asset management tools, and the ability to independently manage tickets while ensuring high levels of customer satisfaction.

Key Responsibilities:

• Adhere to quality standards and regulatory requirements by implementing best practices in asset management services and ensuring compliance with company policies.

• Provide on-call support for escalated issues and perform root cause analysis to identify and resolve recurring problems using asset management tools.

• Manage and update knowledge base documentation while supporting training and mentoring initiatives for analysts and new hires.

• Independently resolve incidents and service requests within agreed SLAs for response time and ticket volume.

• Utilize ticketing and asset management systems effectively to track, manage, and close incidents.

• Deliver a positive customer experience by achieving high CSAT scores, minimizing reopened cases, and ensuring first-call resolution wherever possible.

• Collaborate with cross-functional teams to support automation initiatives and continuous process improvements.

• Support and maintain existing tools, scripts, and automation projects while responding to client requirements.

Required Skills & Experience:

• Strong experience in Desk Side Services / IT Support environments.

• In-depth knowledge of Asset Management services and related tools.

• Hands-on experience with ticketing systems and incident management processes.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Familiarity with ITIL processes and service delivery best practices.

• Ability to work independently in a fast-paced support environment.

Preferred Certifications:

• ITIL Foundation Certification (preferred).

• Asset Management Certification (preferred).

Recruitment Partner: Sperton

This position is exclusively managed by Sperton, a global talent partner connecting high-performing professionals with leading organizations worldwide.