Job Description

Business unit, Department, Reporting

Business Unit Cloud Platform Solutions Department Service Management - Quality Job grade OP1

Core Description

To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.

Key Deliverables / Primary Functions

• Compile and Distribute Reports to SIM’s and the Client
• Maintain SHEQ administration tasks on client site
• Manage and maintain IT Storerooms on client site
• Interface with Process Owners and technical support teams
• Review Resource Activities of team members and on Customer level
• Perform Analysis of Data used for Customer reporting
• Monitor Process Activities in the environment
• Verify Quality of Information in the CMDB
• Escalate Inconsistencies in CMDB to relevant support teams
• Review and Audit Data Integrity of the CMDB

Core Functional Skills & Capabilities

ITIL Service Management

Microsoft Office

Communication

Data Management

Customer Service

Core Behavioural Competencies

Job Match

Creating & Innovating

Delivering Results & Meeting customer expectations

Persuading and Influencing

Working with people

Writing and Reporting

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

2 years exp or more in a similar position, within a complex IT environment

Certifications

ITIL 4 Foundation preferred

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 0 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.

Special Requirements / Employment Condition

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Full-time Client Based Position

Billable