Job Description

Administrator

Location: Bristol (onsite)

Contract: Permanent, part-time

Hours: 21 hours per week

Salary: £25,877.80 - £28,453.69 (pro rata)

Please note you must hold a full UK Driving licence.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

This is an administrative support role within Waythrough’s employment services across Bristol, North Somerset, South Gloucestershire (BNSSG) and Hampshire. You will help ensure the services run smoothly and efficiently by providing reliable administrative support to managers and staff. The role involves maintaining accurate records, coordinating meetings and events, processing financial transactions and supporting day-to-day service operations. You will be primarily based remotely or at your usual location, with occasional attendance at the Bristol Spaceworks office.

What you’ll do

• Administrative support: Provide day-to-day assistance to employment services staff and managers, helping them stay organised and meet deadlines.
• Data management: Record referrals on SystmOne, maintain accurate client information and support managers with monthly data checks and reporting.
• Quality assurance: Maintain organised SharePoint records and support monthly quality governance processes.
• Meetings and coordination: Arrange meetings, take minutes, book venues and coordinate events, training and travel arrangements.
• Financial administration: Process purchase orders, invoices and other financial transactions relating to service delivery.
• Communication and liaison: Manage incoming post, respond to enquiries and direct people to the appropriate staff or partner services.
• Additional support: Assist with NHS RiO card renewals, Employer Wellbeing Network communications and, where required, lone-working systems.

What we’re looking for

We’re looking for someone who is organised, reliable and detail-oriented, with strong administrative and communication skills. You should be comfortable working with computerised systems, databases and Microsoft Office applications, particularly Excel and SharePoint.

The ideal candidate will be able to manage competing priorities, meet deadlines, maintain confidentiality and produce accurate records. Good communication and teamwork skills are essential, as you will be supporting colleagues across different locations and working with external organisations.

Most importantly, you should share Waythrough’s values of being kind, courageous and respectful, and be committed to supporting services that make a positive difference to people’s lives.

To view the full JD, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-11-27