Job Description

Administrator/Based across 7 Waythrough Services

Location: 105a Howard Street North Shields Tyne and Wear NE30 1NA

Working Hours: 37 hours per week Monday to Friday

Contract Type: Permanent

Salary: £25,877.80 - £28,930

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role:

In this role, you will work closely with the Service Manager's to support the effective day-to-day running of multiple services, ensuring that robust administrative and financial systems are developed, implemented, and maintained in line with Waythrough policies and procedures.

You will play a key part in strengthening internal processes, contributing to the smooth and efficient operation of up to 7 services. This will include supporting the design and continuous improvement of administrative systems, ensuring they are both compliant and fit for purpose within a busy, client-focused environment.

A significant aspect of the role will involve managing and coordinating a broad range of administrative tasks. This may include maintaining accurate records, supporting data entry and reporting requirements, overseeing documentation processes, and ensuring information is handled in line with confidentiality and data protection standards. You will also support financial administration, such as processing invoices, monitoring budgets, and maintaining financial records, ensuring accuracy and accountability at all times.

Working across 7 services, you will need to be highly organised and adaptable, able to prioritise competing demands while maintaining attention to detail. You will act as a central point of coordination, liaising with staff across teams to ensure administrative processes are understood, followed, and continuously improved.

What you'll do:

• Revise, maintain and update all filing systems.
• Answer and respond to all initial enquiries from outside agencies or prospective residents.
• Maintain holiday records and all other internal administration systems.
• Co-ordinate the taking and passing on of internal and external messages.
• Provide telephone reception.
• Maintain and update the service diary.
• Provide typing and word processing support for the staff team as necessary.

What you'll need to succeed in the role;

• Good verbal communications skills and an ability to relate to a wide range of people.
• Experience of completing financial returns / records.
• Experience of maintaining and reviewing office systems and procedures.
• Administrative skills, including experience of working within electronic monitoring and recording systems.

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What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-11-06