Job Description

Annual salary: up to £28,072.84

Administrator

Location: Coatbridge – Office based

Contract Type: Full-Time, Permanent, 40 hours per week, Monday to Friday, 8am – 4.30pm

Salary: £28,072.84 per annum

Mears Group is a leading provider of housing and care services within the UK. We are committed to making a positive difference to the communities we serve by providing excellent services, improving homes and creating better places to live. We put our customers first and are proud of the positive impact our teams make every day.

We are looking for a highly organised Administrator to join our team in Coatbridge. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and delivering high levels of customer service. The successful candidate will support the day-to-day administration of the local operation, ensuring information is recorded accurately, communication is managed effectively, and work is scheduled efficiently. You will work closely with colleagues, clients, service users and operatives to help deliver an excellent service. As an Administrator, you will provide essential administrative support to the local team, helping to ensure operational activities run smoothly and efficiently. You will be responsible for maintaining records, supporting planning activities, handling customer enquiries and assisting with financial administration processes.

Role Responsibilities

• Updating spreadsheets and maintaining accurate records
• Answering and managing tenant telephone enquiries
• Planning and scheduling works
• Booking jobs for operatives
• Supporting administrative processes across the local team
• Processing communication from clients, service users and colleagues
• Supporting purchase orders, invoicing and cost data entry
• Liaising with internal and external stakeholders
• Maintaining high standards of customer service and professionalism
• Attending meetings and training where required

Role Criteria

• Good IT skills
• Excellent communication skills
• Confident telephone manner
• Previous administration or planning experience
• Ability to work effectively in a fast-paced environment
• Strong organisational skills and attention to detail
• Ability to work as part of a team
• Customer-focused approach

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diversity
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.