Job Description

Administrator - Criminal Justice Team and Integrated Recovery team (IRT)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role...

An exciting opportunity has arisen within our Administration team, the role will support our Criminal Justice Team and our Integrated Recovery team. The Criminal team provides support and advice for individuals who are currently involved with Criminal Justice system, the Integrated Recovery Team provides support along Mental Health services who are experiencing problematic substance use, to promote harm reduction, encourage ownership and promote positive change for the individual, their families, and the wider community.

Key duties will include the following:

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.
• Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.

About you...

• Previous experience in a customer facing administrative role.
• Knowledge of quality systems and audit requirements.
• NVQ 2 in business administration (or equivalent) or demonstrable related experience.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.
• Experience of working in this field is not essential however applicants will be asked to demonstrate an understanding of the wider issues surrounding substance misuse and some understanding of the criminal justice system and mental health services.

We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their full potential. By joining our teams of passionate, enthusiastic, and committed individuals, you will be contributing to making this happen. You can really make the difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.

To view the person and job specification CLICK HERE

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-09-12