Job Description

Administrator – Housing, Health & Wellbeing Hospital Discharge Support Service

Location: Severn House, Belmont, County Durham, DH1 1TH
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £28,453.69 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

This is an exciting opportunity to play a key role in supporting the delivery of a vital service that helps people experiencing homelessness or at risk of homelessness to leave hospital safely and access the support they need to rebuild their lives.

As an Administrator, you'll provide a welcoming and professional experience for the people we support, colleagues and partner organisations. You'll deliver a wide range of administrative support, ensuring the service operates efficiently and effectively while maintaining high standards of accuracy and confidentiality.

Working closely with the wider team, you'll manage enquiries and referrals, coordinate appointments, maintain electronic records and support the day-to-day running of the service. You'll also work alongside colleagues and partner agencies to ensure information is shared appropriately, meetings are coordinated and administrative processes support the delivery of high-quality, person-centred services.

This is a varied role where no two days are the same. If you're highly organised, enjoy working in a busy environment and want to make a meaningful contribution to a service that improves lives, we'd love to hear from you.

About the service

The Housing, Health & Wellbeing Hospital Discharge Support Service aims to prevent individuals aged 18 and over from being discharged from hospital into street homelessness, while supporting safe, timely and sustainable discharges through coordinated in-hospital intervention and time-limited post-discharge support.

The service provides proactive, responsive and coordinated support through:

• Early identification of individuals who are homeless or at risk of homelessness.
• In-hospital assessment, advocacy and discharge coordination.
• Time-limited post-discharge support to help people sustain accommodation and reduce the risk of hospital readmission.

The service specifically supports individuals who:

• Are homeless or at risk of homelessness.
• Have support needs relating to drug and alcohol use.
• Are known to Adult Social Care services, including those with assessed care and support needs, those open to Adult Social Care teams, and those requiring coordinated discharge planning.

About you

We're looking for someone who is organised, approachable and committed to delivering excellent administrative support.

You'll have experience working in a busy administrative or customer-focused environment and be confident managing a varied workload while maintaining a high level of accuracy and professionalism.

You'll also have:

• Experience in an administrative or customer service role.
• Excellent organisational skills with the ability to prioritise competing tasks and meet deadlines.
• Experience using Microsoft Office and electronic record management systems.
• Strong written and verbal communication skills.
• Excellent attention to detail and the ability to maintain accurate, confidential records.
• The ability to work independently while contributing positively as part of a supportive team.

To view the full job description and person specification, CLICK HERE.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-08-03