FirstRand Corporate Centre

Administrator

FirstRand Corporate Centre  •  Durban, ZA (Onsite)  •  3 hours ago
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Job Description

To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.

  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions
  • Resolve all customer queries efficiently and within agreed timelines
  • Improve customer retention and alignment by proactively managing and engaging the misaligned attrition base, resolving concerns and improving customer retention outcomes
  • Provide efficient and effective administrative support to ensure accuracy within the functional area
  • Comply with governance in terms of legislative and audit requirements
  • Maintain effective electronic tracking and monitoring of activities and timelines to support administrative and process efficiency
  • Provide timeous and accurate management information to support improved business decision-making
  • Maintain high performance standards through consistent delivery against defined KPIs and service levels
  • Manage own development to increase competencies and continue with all compliance training requirements

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

10/06/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand Corporate Centre

About FirstRand Corporate Centre

The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.

Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.

The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Sandton, ZA
Year Founded
Unknown
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