Job Description

Administrator/Receptionist - North Yorkshire Horizons

Location: 4 Park Street, Selby, YO8 4PW
Working Hours: Part-time, working 9am-5pm over three days per week (Wednesday, Thursday and Friday)
Contract Type: Permanent
Salary: £25,877.70 - £28,454 per annum (pro rata)

Interviews to take place week commencing the 22nd of June.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role:

We have an exciting opportunity to join our North Yorkshire Horizons service in Selby, which offers individualised support packages for people who are experiencing problematic substance use.

You will be required to provide administrative support and oversee the running of reception to provide a team of recovery staff with first class administrative support, an accommodating approach and a welcoming reception area in a busy Recovery Hub, assisting the integrated team to achieve sustainable treatment outcomes for service users within Selby and surrounding areas.

Key duties will include the following:

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.

About you:

• NVQ level 2 in business administration (or equivalent) or demonstrable related experience.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.
• Be able to communicate effectively with a range of people.
• Manage a number of priorities at once.
• Remain calm under pressure.

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-06-17