• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk, IP1 2BX - Hybrid
• Salary:£25,185 per annum (pro rata for part time)
• Hours:22.5 or 37 hours per week, flexible working options available
• Contract:Permanent

We are pleased to offer the opportunity to join Suffolk Fire and Rescue Service as an Administrator in our small but busy Business Support Team.

Working at the heart of the service, you’ll provide a wide range of administrative support while acting as the non-emergency voice of the organisation. These are varied and rewarding roles, where you’ll use your administrative and customer service skills to support colleagues and engage confidently with the public.

This is a great opportunity to join a supportive team where your work will make a real difference behind the scenes of an important public service.

We have two positions available:

• Position 1: 37 hours per week
• Position 2: 22.5 hours per week, with a focus on Property and Estates Administration

Your role and responsibilities

As part of our Business Support Team, you’ll work closely with Senior Administrators and colleagues across the Fire and Rescue Service to deliver a wide range of administrative support.

Your responsibilities will include:

• Providing day-to-day administrative support across multiple departments
• Responding to non-emergency telephone calls and enquiries, ensuring they are dealt with promptly and effectively
• Supporting colleagues and senior leaders across the service
• Helping ensure work is completed efficiently and to a high standard
• Contributing to events, projects and activities that support our communities

You’ll quickly develop an understanding of how different parts of the organisation work and play an important role in helping teams deliver their services effectively.

What we're looking for

• A positive, can-do attitude with a genuine willingness to learn and develop
• Good working knowledge of Microsoft Office packages, along with experience of Microsoft Teams and SharePoint.
• The ability to work effectively both as part of a team and independently, supporting shared priorities and goals.
• Strong communication and customer service skills, with confidence speaking to a range of people

You can view a full list of requirements in the  Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.  

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Business Support Team is based at Fire Service Headquarters in Ipswich.

We’re a busy and supportive team providing vital support across Suffolk Fire and Rescue Service while also acting as a key non-emergency contact point for the public.

Our team plays a unique role across the service, giving you the opportunity to be involved in a variety of activities and work closely with teams across the organisation. You may also have the chance to support events such as Open Days and the County Show.

We work in a hybrid way, with a minimum of four days per week office-based and Fridays typically worked from home. During your initial training period, you will be required to work full time from the office.

As our office is within the response area for Princes Street Fire Station, existing On-Call Firefighters may be able to respond while at work. For anyone interested in becoming an On-Call Firefighter, there may also be opportunities to discuss combining this role with on-call duties, subject to eligibility and operational requirements.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

Please contact Graeme Richardson for a casual conversation. You can reach them by calling 01473264439 or emailing Graeme.richardson@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (Word)

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the  Supporting Statement template (Word)

1. Describe a situation where you had to manage multiple tasks at the same time. How did you organise and prioritise your workload?
2. Can you describe a time when you handled a difficult or challenging customer, for example someone who was upset or frustrated? What did you do and what was the outcome?
3. Tell us about a time when you had to adapt quickly to a new task, system or way of working. How did you approach it?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or  03456 014412 You can find examples of possible adjustments on our Reasonable Adjustment pages

Closing date: 11.30pm, 10 June 2026.

Interview date: 17 June 2026 at Princes Street Fire Station

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid