Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Duties and responsibilities.

• Responsibilities include interpreting submitted documents, capturing the information, ensuring compliance, and addressing technical challenges of an operational nature.

• Making calls to relevant stakeholders to verify information and assess potential payout.

• The role is individually accountable for delivering accurate and timely outcomes through own efforts

• Respond to basic and advanced customer issues and complaints – escalate appropriately.

• Receive, review, assess and process claims transactions in accordance with the internal rules and processes for Namibia.

• Ensure claims meet contractual, policy, and legislative requirements.

• Conduct detailed eligibility checks and benefit assessments.

• Identify irregularities or potential fraud and escalate where necessary.

• Ensure claims transactions are processed in line with policy terms and regulatory requirements (e.g., Namibian Product Rules).

• Analyse documentation for completeness and accuracy before finalizing transactions for completion or payments.

Minimum Requirements...

• Namibian Citizenship.

• Matric (essential)

• Post-matric qualifications in administration, finance, or related field (advantageous)

• 1–2 years administration experience

• Working knowledge of claim payments (advantageous)

• Knowledge of Old Mutual products and claim processes (e.g. Greenlight, Max Income, Max Investment, OMP & Group Schemes) (advantageous)

• Familiarity with Old Mutual systems: AWD, BANCS, BIZAGI, CMOS, EMS, Omunet, Outlook(advantageous)

• Computer literacy (MS Office) with accurate typing and disciplined document handling

• Call Centre experience

• Numerical accuracy and reconciliation skills (allocations, variances, and balancing)

• Critical thinking and anticipation – question assumptions, identify next steps, and pre-empt issues

• SLA discipline and throughput management – prioritize effectively in high-volume environments

• Case management excellence – clean case notes, evidence trails, and audit-ready documentation

• Stakeholder engagement – professional, empathetic, and clear communication

• Quality assurance compliance – use of Quality Tool and authorization protocols, “first-time-right” mindset

• Governance and confidentiality – strict adherence to POPIA and internal controls

• Excellent verbal and written communication – read, interpret, and respond to queries promptly and professionally

• Ability to work under pressure and adapt to a changing environment

• High attention to detail and accuracy

• Good judgment and proactive problem-solving

• Team-oriented with strong interpersonal skills

• Deadline-driven and results-focused

• Ability to process information and provide clear, structured feedback

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities

Administration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

09 June 2026 , 23:59

The Old Mutual Story!