Job Description

Start your career with a global business that helps millions of Australians secure their financial future.

At MUFG Pension & Market Services, you’ll join a supportive, diverse team within Australia’s leading superannuation administrator. No prior superannuation experience? No problem — you’ll receive structured on‑the‑job training, build highly transferable financial services skills, and develop a long‑term career in a fast‑paced, detail‑driven environment backed by a global organisation.

This role is ideal for someone who enjoys high‑volume processing, thrives on accuracy and quality, and is motivated to grow their career within superannuation administration.

About the role

As an Administration Officer within our Administration Division, you’ll play a key role in ensuring our superannuation members receive accurate, timely and high‑quality service in line with trustee and client agreements.

You’ll be responsible for processing large volumes of documentation, maintaining member accounts, and supporting defined benefit and pension‑related activities. You’ll work closely with your team, Team Leader and Contact Centre colleagues, while building your technical knowledge and progressing toward more complex work over time.

Key responsibilities

• Process high volumes of superannuation documentation and administration requests accurately and efficiently within agreed service level agreements
• Complete daily work queue reviews to ensure all allocated tasks are actioned on time
• Perform account updates, maintenance activities, payment processing and member communications
• Establish new pensioner memberships and support defined benefit administration activities
• Maintain a strong attention to detail, proactively reducing rework and meeting quality and efficiency targets
• Escalate issues impacted by system outages or dependencies in line with MUFG RS escalation procedures
• Collaborate closely with team members, Team Leaders and Contact Centre staff to achieve team objectives
• Contribute to continuous improvement by identifying opportunities to enhance processes, productivity or documentation

About you

• Strong attention to detail and a commitment to accuracy in high‑volume processing environments
• Previous administration experience (financial services experience advantageous but not essential)
• An organised, reliable approach with the ability to manage competing priorities
• Clear and professional written and verbal communication skills
• Confidence using Microsoft Word and Excel
• A positive learning mindset and willingness to build superannuation knowledge over time
• Ability to work collaboratively while taking ownership of your work

Some of our Employment Benefits

• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program – to recognise people who are demonstrating our values and Company purpose
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development – development at your fingertips via self‑paced learning, including educational assistance support
• Employee discounts – access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.