Job Description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across the UK. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

The Role

We’re seeking a highly organised and professional Administrator to support the effective delivery of services and client communications.

The role requires strong administrative skills, excellent customer service, and the ability to liaise confidently with residents, supervisors, operatives, and clients including Housing Associations and Local Authorities.

The successful candidate will ensure that repair works are managed efficiently, records are maintained accurately.

Responsibilities

• Respond promptly to residents/clients' calls regarding repair works and effectively address queries.
• Resolve minor complaints at the first point of contact wherever possible.
• Maintain and action emails received through contract mailboxes.
• Diary management of appointments, including PDA usage for operatives
• Supervisors to be made aware when emergencies are passed to OOH
• Liaising with external parties to provide progress information.
• Utilise company systems to process orders and prepare invoices for clients.
• Respond to payment-related queries from subcontractors and clients in a timely and professional manner.
• Order equipment and materials necessary for operatives to complete assigned tasks.
• Maintain and log variation requests and monitor.
• Review supervisory and trade reports to determine required actions for repair resolution.
• Maintenance of contract registers and documents, including scaffold register
• Back up to other roles within the division, covering any absences to ensure versatility
• Adhere to company policies, procedures, initiatives and work instructions.

About You

• Previous experience in a similar role – ideally within customer service in social housing, repairs and maintenance.
• Skilled at identifying and resolving problems effectively.
• Able to understand and anticipate customer needs.
• Capable of prioritising tasks efficiently to meet deadlines.
• Excellent verbal and written communication skills.
• Meticulous attention to detail
• Collaborative team player
• IT literate with experience using job management systems and Microsoft Office
• Understanding of Service Level Agreement
• Excellent work ethic
• Treating others with respect

Benefits

• 25 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards at key milestones
• Perkbox – discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression, Axis promotes from within

Our Commitment

Many faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.

Apply Now

If you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you.