Job Description

Role: Operations Administrator

Location: Bracknell office / hybrid

Contract type Full time, permanent

As the Operations Administrator, your main duty is to provide administrative service support and to assist in the day-to-day tasks and to ensure customers receive a timely and efficient response to queries.

What will you be doing?

• Prepare, validate, and process customer and carrier invoices accurately and on schedule
• Investigate and resolve billing discrepancies, credit requests, or disputed charges.
• Maintain detailed financial and billing documentation for audit and compliance purposes.
• Monitor contract expirations, renewals, and amendments, ensuring timely updates.
• Create and maintain customer and carrier contract records in internal systems.
• Collaborate with Finance to support month-end closing, accruals, and revenue assurance activities.
• Support issue resolution by coordinating with relevant teams and tracking outcomes.
• Monthly review meeting to assist with AR collections by supplying necessary documents to existing customers.

To be successful in this role you will have/be:

• Have previous experience within an office environment.
• Ideally have familiarity with ERP systems, in particular SAP S/4HANA or similar.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent organisational skills while under pressure and within tight timescales
• Strong analytical skills, particularly with numerical data and billing details.
• Strong customer-focus with a proactive and solutions-oriented mindset.
• Strong collaboration and team integration
• Strong IT skills including MS Office

What can we offer you?

• Competitive base salary
• Up to £2,500 bonus per annum
• Hybrid working
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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