Job Description

ADMINISTRATOR
Location: Fareham, Hampshire
Type: Permanent, full time (40 hours per week)
Salary: £27,000 – £32,000 per annum (market-aligned for admin/operations roles supporting service field teams)

We are recruiting an Administrator to support service delivery and operations within a fast-paced energy solutions business. The role provides operational support to service, installation and customer care teams, ensuring clear communication and efficient job delivery from enquiry through to job completion.

Key Responsibilities

• Handle incoming calls and customer correspondence efficiently

• Coordinate booking and dispatch of service and installation bookings

• Maintain accurate job, customer and compliance records in CRM or internal systems

• Liaise between customers, field teams and internal departments to ensure clarity of requirements and status updates

• Support quoting and estimation administration where required

• Monitor and update customer job status, follow-ups and handovers to engineers

• Assist with invoicing, documentation and internal file maintenance

• Support general office operations and ad-hoc tasks as needed

The Person

• Strong administrative experience, ideally in a service, field-support or operations environment

• Excellent communication skills and a professional telephone manner

• Organised and process-driven with strong attention to detail

• Proficient with Microsoft Office; competent with CRM or job management tools

• Able to juggle competing priorities and deadlines

Desirable

• Experience within construction, technical services, HVAC or energy services

• Familiarity with scheduling, dispatch or field service systems

• Customer service experience with an emphasis on responsiveness