Job Description

The administrator is the core processor for all of MUFG’s managed retirement solutions. This role needs to administer accurately and efficiently within the service level agreements for each retirement scheme.
Permanent multiple positions are available.
Key Accountabilities and Main Responsibilities

• Responsible for processing of all operational administration
• Adherence to agreed services and quality standards
• Adherence to all legislative requirements required for the role
• Ensuring compliance with all legislative, financial and area specific procedures to minimise any risk to the business
• Constantly reviewing outputs to avoid re-work of tasks and maintain high quality standards
• Demonstrating subject matter expertise on process and procedure
• Communicating effectively with internal and external stakeholders to resolve enquiries
• Actively participating as a member of the team providing support to other areas of the business as required
• Positive participation in the team, and team meetings to discuss and share ideas and celebrate achievement of team goals
• Supporting your leaders and colleagues in delivering results, and working closely with your immediate team within and the broader MUFG Retirement Solutions
• Displaying a proactive approach to independent learning
• Demonstrating drive and motivation by keeping abreast of current industry related information and changes
• Comply with all MUFG Retirement Solutions policies our core values and procedures
• Actively contributing towards continuous process improvement

Experience & Personal Attributes

• 1 year or above of working experience in corporate or professional service environment would be an advantage, but not a must
• Fresh graduates are welcome to apply
• Higher diploma/ associate degree or above in any disciplines
• Intermediate knowledge of MS Office and other software packages
• Previous experience in processing high volumes of data
• Excellent accuracy and attention to detail
• Proven ability to solve complex problems and deliver innovative solutions
• Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes
• Proven ability to prioritise and time manage multiple tasks to meet tight deadlines
• Good communication skills in English and Cantonese
• Proven track record of reliability and punctuality in a structured environment
• Strong ability to maintain composure, demonstrate empathy and resilience when handling difficult or sensitive cases or customers
• Demonstrated positive attitude towards learning new skills
• Eligible to work in Hong Kong with no visa sponsorship required

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.