This is a remote position.

Our client is looking for an
Administrative Virtual Assistant
They operate in a service-based industry and have continued to grow in recent years by strengthening operational processes and delivering reliable, customer-focused support across their markets.

This role supports daily operations by handling customer communications, scheduling, and administrative coordination. The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams.

Responsibilities

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  Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.

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  Contact warm leads to follow up on service requests and appointment availability.

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  Schedule and reschedule service appointments, coordinating closely with the service team.

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  Update schedules as changes occur and proactively communicate adjustments to customers and technicians.

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  Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.

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  Review invoices and estimates for accuracy and organization.

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  Maintain orderly digital files and administrative records.

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  Assist with weekly reporting and tracking of key operational numbers.

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  Support general office administration tasks to keep operations running efficiently.

Requirements

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  Previous experience in customer service, administrative support, or virtual assistant roles.

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  Strong verbal and written English communication skills.

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  Comfort handling phone-based customer interactions, including warm leads and inbound calls.

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  Excellent organizational skills and attention to detail.

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  Ability to multitask and manage changing priorities.

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  Confidence using scheduling systems, CRMs, and office productivity tools.

Qualifications

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  Experience in service-based or operations-focused environments.

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  Familiarity with appointment scheduling and customer coordination.

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  Strong problem-solving skills and a calm, patient approach to customer interactions.

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  Ability to work independently while collaborating with a remote team.

Benefits