Works under general supervision of Manager A while coordinating assignments as they relate to the successful operation of the Information and Assistance (I&A) program.

Pay Grade: 43

Salary Commensurate with Experience and Education

Minimum Qualifications

• Four (4) years of experience in an administrative or clerical health care capacity; and a high school diploma; OR

• Two (2) years of experience in an administrative or clerical health care capacity; and two

• (2) years of college study (60 semester hours or 72 quarter hours);

• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

• Serves as point of contact for program partner Managed Care Organizations.

• Prepares reports as they relate to the CHOICES program.

• Contact people referred to the program to obtain the information needed to complete referral for services.

• Verifies potential enrollees through the Tennessee Anytime website.

• Maintains spreadsheets of documented enrollee activity for record keeping purposes.

• Maintains accurate records of applicants who decline services.

• Assists with the keeping minutes of CHOICES regional quarterly meetings.

• Coordinates and distributes referrals to appropriate assessment/service coordination program.

• Files and maintains file cabinets and program materials for future use.

• Retrieves documents and distributes telephone voicemail messages to appropriate staff.

• Performs other related duties as assigned or directed.

Knowledge. Skills. and Abilities

• Knowledge of modern office practices and procedures.

• Strong computer skills.

• Strong analytical skills.

• Knowledge of business English and math.

• Ability to analyze and solve problems and exercise good judgement.

• Ability to express ideas clearly, concisely and effectively both verbally and in writing.

• Ability to communicate effectively with the public, co-workers and other departments.

Special Requirements

• Must possess a valid Tennessee Driver's license or secure one upon date of employment.

• Must have daily access to an operable automobile.

• Must meet County requirements for automobile insurance upon date of employment.

• Must pass criminal background check to include: TBI/FBI Criminal, Probation & Parole Registry, Tennessee Abuse Registry, Tennessee Felony Offender Registry and the National and Tennessee Sexual Offender Registry.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

Shelby County Resident Disclaimer

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.