Job Description

Administrative Team Lead - 19133 Ford Road, Pitt Meadows

About this opportunity

Are you an inspiring administrative professional looking to play a vital front-line leadership role in an outpatient rehabilitation setting? If so, CBI Health has an exciting opportunity for you to apply your professional skills to lead a small administrative team at our Vancouver and Burnaby clinic. As an Administrative Team Lead, you will ensure operational excellence in the delivery of clinic services by consistently executing established systems, structures and processes to support superior business performance. Leading by example, you will coach and mentor administrative staff, while facilitating the efficient daily operations of the clinic and ensuring that all processes align with accepted Best Practices in British Columbia.

Take an inside look at what you’ll do each day

• Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management
• Use available resources (reports, tracking tools) to identify gaps in operational execution, while working closely with the Clinic Manager and administrative staff to action process improvements
• Contribute to a high-performance culture by leading by example, drawing/retaining top administrative talent and implementing effective on-boarding, performance management and mentoring practices
• Ensure all administrative team members clearly understand their roles and receive the technical skills training required to meet or exceed expectations
• Provide regular feedback to administrative staff, allowing them to learn and grow while maintaining CBI’s high standards for service delivery
• Support the Clinic Manager in engagement initiatives, including town halls, advisory committees and action plans based on Engagement Survey results
• Ensure resources are aligned with the organizational structure and meet business needs
• Manage information and reporting to facilitate sound decision-making regarding revenue, throughput, cash management, schedule management and the marketplace (referral trends, client engagement)
• Analyze monthly, quarterly and annual trend data with the Clinic Manager to leverage strengths, facilitate priority management, identify areas for improvement

What you need to be successful

• A track record of successful experience in administration
• Impeccable customer service and a client first attitude
• Strong interpersonal, teamwork and team-building abilities
• Excellent self-management, planning, scheduling and organizational skills
• A commitment to organizational and operational efficiency with an innate desire to help others
• The ability to use objectivity and follow policy

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us

CBI Health supports both the physical and mental health and well-being of Canadians from coast to coast. We offer personalized rehabilitation services to help our clients live a healthy, active and independent lifestyle. We provide community-based rehabilitation including physiotherapy, sports medicine, osteopathic and chiropractic care for our clients, helping them regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients. Learn more at cbihealth.ca

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectivesthat help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.