This position is responsible for accurately generating death certificates (legal documents) from the Office of the Medical Examiner (approximately 3800/year). This includes verbatim data entry into Tennessee State Vital Records (VRISM) database using decedent data from our facility database. This position interacts most frequently with clerical department personnel, investigative staff, forensic pathologists, funeral homes, families of decedents, and other facility staff. The successful candidate will be reliable, dependable and work with discretion involving confidential information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily diligence to updates for decedent information in databases as it evolves and changes throughout each day.
• Knowledge and compliance with the policies and procedures of the medical examiner's office and HIPAA;
• Compliance with customer service and professional telephone etiquette;
• Receives telephone inquiries to the office and routes call to appropriate personnel;
• Knowledge and compliance with safety procedures;
• Follow oral and written instruction;
• Establish and maintain effective working relationships;
• Knowledge of word processing, spreadsheets, and internet software.

Education Required:

• High School Diploma, specialized training or experience preferred.

Job Related Experience:

• At least three years' experience with medical terminologies, proficiency in the operation of a desktop computer with database(s), and accurate data entry.
• Excellent communication skills with phones and visitors.
• Great organizational skills with attention to detail.