Job Description

• Oversee a list of clients to contact daily regarding documentation that needs to be completed
• Handle on average 80 out bound and inbound calls
• Outbound dialing will consist of follow up to customers' accounts, account verification, completion of necessary paperwork and detailed research
• Inbound calls will consist of answering questions from customers related to their case
• Provide preliminary legal and administrative support to attorneys and staff

• High School Diploma
• At least 2 years of customer service experience
• Previous legal experience preferred
• Ability to work in a fast-paced environment 
• Excellent computer and typing skills
• Ability to maintain knowledge of law firm policies and procedures
• The urgency to provide exceptional customer service