Job Description

About North Country Healthcare (NCH):

​​North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a valued team member this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance​

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Adhering to System Values, Service Excellence, and Standards of Behavior, the Administrative Support will work under the supervision of the Medical Records and Compliance Coordinator and in alignment with North Country Home Health and Hospice Agency (NCHHHA) policies and procedures. This role is integral to supporting operational efficiency and compliance. Primary responsibilities include medical records management and clerical duties.

ESSENTIAL QUALIFICATIONS

​​Education:​

• High school diploma or equivalent required.

• Associate’s degree in Business Administration or Health Information preferred. In lieu of formal education, a minimum of 4 years of experience in a healthcare office setting is required

​​Certification:​

• ​​All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS), or ACLS and PALS combined. (for clinical staff), Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis​

*Refer to the NCH Life Support Certification Policy for position specific requirements.

​​Licensure:​

• N/A

​​Skills:​

• Ability to navigate electronic medical records (EMR) systems.

• Thorough data entry and management of records

• Proficient in Microsoft Office applications, particularly Excel and Word.

• Provides customer service in a kind, respectful, and professional manner.

• Strong problem-solving skills.

• Sound critical-thinking and decision-making skills.

​​Work Experience:​

• Minimum of 2 years of experience in customer service role, health information management, or a related administrative field preferred.

• Experience in health information management (HIM), or medical records preferred.

​​ESSENTIAL FUNCTIONS​

• Accuratelyfile clinical documentationwithinNCHHHA time andtrackmissing documentation.

• Problem solve and resolve workflow or documentation issues in a timely manner

• Scan and file records in an organized manner for easy retrieval.

• Processmedical records as requested in a timely manner

• Demonstrategoodorganizationalskillstomaintainsmoothworkflows.

• Useequipmentandsuppliesappropriatelyandcost-effectively.

• Submitaccuratetimerecordsinaccordancewithpolicies.

• Maintain confidentiality of allinformation related to employees, clients, families, and business practices.

• Workcooperativelywithpersonneltoachieveorganizationalgoals.

• Respondpositivelytomanagementdirectionandfollowinstructionsasrequired
• Participate in inbound call flow and assist callers in a professional and courteous manner.
• Make outbound calls as necessary to fulfill work-related responsibilities, ensuring clear and effective communication.
• Collaborate with NCHHHA staff and other departments to support efficient operations and continuity of care.

Performs additional duties as assigned.​

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North Country Healthcare is committed to providing equal employment opportunities to all applicants and employees. North Country Healthcare and its affiliates do not exclude people or treat them differently because of race, color, national origin, age, disability or any other protected classEmployment decisions are made based on job‑related qualifications, skills, and business needs, and without unlawful discrimination in accordance with applicable federal, state, and local laws.​

North Country Healthcare provides reasonable accommodation to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, as required by law. Applicants who require reasonable accommodation to complete the application process, participate in interviews, or undergo pre‑employment testing should contact NCHRecruiting@northcountryhealth.org