Job Description

Posting number: 26-03977

Department: Department of Transportation

Job classification: Administrative Support Associate II

Posting type: Open

Categories: Administrative Assistant, Transportation

This position will serve as the Department's receptionist and report to the Office and Administrative Services Section in the Finance and Performance Management Division. The incumbent is responsible for handling daily administrative duties for the department, including providing customer service and information to internal and external customers daily, and assisting with entering, dispatching and updating service requests via the Customer Relationship Management (CRM) module in SAP. This position will also perform basic office duties, such as copying, filing, faxing, typing standard documents; preparing, sorting, and distributing mail; and entering data into various department reporting systems.

Essential Duties

• Provide comprehensive administrative support to departmental staff, ensuring efficient day-to-day office operations.
• Maintain and coordinate department and employee schedules, meetings, appointments, and calendars.
• Organize meetings by preparing agendas, scheduling participants, and coordinating meeting logistics.
• Arrange travel accommodations and related logistics for staff as needed.
• Draft, edit, and prepare newsletters, brochures, correspondence, and other departmental communications.
• Research information and compile data to support departmental projects, reports, and initiatives.
• Perform calculations, generate totals, and assist with the preparation of routine reports and summaries.
• Review, research, enter, and maintain information within departmental reporting systems to ensure accuracy and completeness.
• Maintain, update, and verify the accuracy of departmental records, documents, files, and accounts.
• Provide customer service by assisting with incoming calls, responding to inquiries, and supporting the department's main phone line as needed.

Public Speaking Duties

• Communicating and engaging with staff, citizens, leadership, and elected officials.

Other Job Requirements/Information

• This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

Grade
The grade for this position is B211. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma or G.E.D. AND
• Two years of administrative support or related office experience
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

Preferred Qualifications in addition to the above minimum qualifications

• Three years of experience working in a public works setting supporting administrative and financial tasks

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here

Qualifications

About Gwinnett County

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Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity We believe in being honest, building trust, and having strong moral principles.
Accountability We believe in stewardship, transparency, and sustainability.
Equity We believe in fairness and respect for all.
Inclusivity We believe in engaging, embracing, and unifying our communities.
Innovation We believe in continual adaptation of technology, process, and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.