Job Description
The Administrative Support Assistant plays a vital role within the Undergraduate Programs Office, providing essential administrative support to ensure the efficient operation of office functions. This multifaceted position encompasses various responsibilities, including office management and support, petition processing, event coordination, and student worker onboarding and payroll. The ideal candidate will possess a combination of high-quality service, administrative skills, attention to detail, and a commitment to supporting student success.
- Provide office management functions, including reception and customer service duties, academic advising appointment check-in process, calendar maintenance, communication with internal and external constituents, support for employee recruitment, and other processes/functions to ensure smooth operation of the advising unit.
- Manage and carry out the petition entry/filing process for the college; serve as liaison between advising unit and Vol Core petition process; coordinate with advisors, directors, registrar team and others to facilitate the review and resolution of course petitions in a timely manner.
- Support and/or manage the planning and execution of unit and college programs and events, including commencement; returning/new student advising; Venture LLC; honors and student success initiatives; unit gatherings, retreats, meetings; and other unit or college events.
- Assist with the management of the student worker program including hiring, onboarding, ongoing training and other forms of student worker guidance to support the effective and efficient operation of the unit.
- Attend unit and college meetings, participate in professional development opportunities, and support other unit/college initiatives and special projects as needed.
Required Qualifications
- Education: High school diploma or GED required
- Experience: Proven experience in administrative support roles in office or customer service environment.
- Knowledge, Skills, Abilities:
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal abilities, with a customer service-oriented approach.
- Proficiency in office software applications, including Microsoft Office suite and database management systems.
- Ability to utilize technology for cloud-based file storage, room reservations and event scheduling.
- Ability to work both independently and collaboratively in a fast-paced environment, demonstrating flexibility and adaptability.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
- Education: Associate’s degree preferred
- Experience: Proven experience in administrative support in an academic setting.
- Knowledge, Skills, Abilities:
- Proficiency in student information systems (Banner).
Work Location
- Location: Knoxville, TN
- Onsite
Compensation and Benefits
- UT market range: 04
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
Application Instructions
To express interest, please submit an application with the noted below attachments.
About The College/Department/Division
The Haslam College of Business (HCB) is a destination for future leaders. Our programs equip students with practical knowledge, critical thinking skills, global perspectives and the expertise needed to thrive in the competitive business world. The HCB Undergraduate Programs Office provides comprehensive academic advising services for approximately 9,900 undergraduate students. The college has a collaborative advising team focused on assisting students in developing and implementing sound educational plans consistent with their values and academic and career goals.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
