Role Responsibilities

Reporting to the Administration Team Lead, the Administrative Support provides a wide variety of administrative functions focusing on integrated delivery for all program streams within the assigned area of responsibility. This includes fisheries and wildlife, air and water, contaminated sites, emergency response /management, regulatory approvals and compliance, public lands and rangeland management, Conservation Enforcement, and Forestry and F&W Enforcement.

As part of a collaborative finance and administrative team, the incumbent demonstrates effective communication with staff and follows applicable ministry policies and procedures.

Key Responsibilities

• Provide administrative support across multiple program streams, ensuring integrated delivery within the assigned area of responsibility, including fisheries and wildlife, air and water, contaminated sites, emergency response /management, regulatory approvals and compliance, public lands and rangeland management, Conservation Enforcement, and Forestry and F&W Enforcement.
• Work collaboratively within a finance and administrative team while adhering to applicable ministry policies and procedures.
• Act as a front-line key contact for external clients, including greeting and assisting Albertans at the reception counter and over the telephone.
• Demonstrate a sound knowledge of departmental procedures and processes to respond to inquiries, assist clients, and provide accurate information.
• Support service delivery by assisting with the issuance of licences and permits in accordance with departmental requirements.
• Ensure professional, courteous, and effective communication with both internal staff and external clients to support smooth operations.

This role is critical to supporting integrated program delivery and providing high-quality administrative and client service within the ministry. Through effective communication, sound knowledge of departmental procedures and processes, and a collaborative approach, the Administrative Support contributes to efficient operations and a positive client experience for Albertans.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Agility Navigates shifting priorities, emerging issues, and dynamic service environments while maintaining effective stakeholder relationships.
• Drive for Results Prioritizes work, manages competing demands, and ensures procurement and monitoring activities meet required timelines and standards.
• Develop Self and Others A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments Encourages cooperation across regions, programs, and service providers by fostering trust, open communication, and shared problem solving.

Qualifications

Minimum Recruitment Standard:
High school diploma and two years of related experience.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Assets:

• Proficiency in Microsoft Office applications, including Word, Excel, Outlook and Adobe Acrobat.
• Working knowledge of departmental systems such as GRMS, CARS, LSAS, GLIMPS, EMS, and other electronic filing systems.
• Experience with the FIRES (Fire Information Resource System) program, particularly for payroll and costing functions, with a focus on accurate data entry.
• Understanding of general office procedures and familiarity with the Government of Alberta structure, enabling effective triaging of inquiries and information requests.
• Strong interpersonal, communication, and active listening skills, with the ability to engage internal and external clients in a professional, courteous manner while meeting timelines.
• Knowledge of financial processes, including Accounts Payable and revenue transaction processing.
• Ability to maintain organized and accessible filing systems to support operational needs and audit requirements.
• Valid Class 5 Driver’s License.
• Willingness and ability to travel to nearby offices to provide operational coverage as required.
• Possession of, or eligibility to obtain, a Commissioner for Oaths designation (required for some positions).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

This is a temporary full-time position working 36.25 hours per week, Monday to Friday, with an anticipated end date of April 2028.

Travel within the region on a regular basis and throughout the province on occasion may be required as part of your responsibilities and you will have frequent contact with Ministry staff and colleagues, other government departments, clients, and external stakeholder’s province wide.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Application Information

• In your application, please include a cover page detailing your interest, and role related experience.
• In your resume, include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
• Three (3) work-related references are required for those selected for an interview.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.